Technical Support

For customers who have purchased or are attempting to purchase a report and are experiencing a technical problem.

Before contacting us — most issues are solved here:

Can't access your report? Check your email for the purchase confirmation link.
Download not working? Try a different browser. PDF downloads require a modern browser (Chrome, Safari, Firefox).
Payment taken but no email? Check your spam folder. If nothing after 10 minutes, use the form below.

For general questions about council tax, the records we read, or how to challenge your band — please read the FAQ first. We are not able to respond to general enquiries.

Still need help? Contact us.

We respond to technical issues within 48 hours on business days.